Just want to say thank-you to Brad for his help in our purchase of a hot tub. Being first time buyers, he provided us pertinent information and without the sales pressure. We are very happy with our Sundance Optima. Having a hot tub gives you something to look forward to relaxing in and spending time connecting with our kids. It is the best 20-30 minutes (sometimes even longer) of our day.

Glen & Carla from Hamilton

We have lived in our house for 23 years, and my guess would be that you have opened, closed, and done weekly maintenance for 15-20 years. We are moving. Most important however, is to say thank you for the wonderful service and attention to detail by all the staff that we have encountered over the years. John, who comes weekly, and has done so for the last 2-3 years, has reflected a professional and pleasant demeanor. All the girls on the phone, regardless of the time of year, always make time to follow up on requests. Thank you so much for the quality of your service.

Fred from Ancaster

Thank you all for your hard work to save our summer with our pool. Based on our experience in June with one of your competitors, we were convinced we were going to be without our pool for the whole summer. You told us that you would do everything you could to save the season for us and you delivered. From our first discussion with Liz, to meeting with Dave to assess/quote the job, through the cement/grout work with Mike's crew to finally the liner installation with Chris's crew, as well as the daily communication on what was happening (Thanks Liz!), the professionalism, dedication to quality and customer satisfaction shone through.

All of you exceeded our expectations. Looking at the finished product this morning we could not be more pleased. We felt through the process that there was a relationship and that you are truly about your customers. A value that in today's world, is in short supply. Thank you for the journey and pleasant experience."

Stuart, Michele, Tyler, Bailey and BlueBerry from Grimsby

At this time I would like to give you a "testimonial" as to the awesome service The Pool Shoppe has provided our family. From the original site inspection, to the installation ( following many delays due to heavy downpours - no fault of yours of course). All of your team have been amazing, helpful, honest, & so friendly. My wife and I have highly recommended The Pool Shoppe to all our friends and associates. My daughter is planning on getting a pool installed next spring and I know she will be coming to The Pool Shoppe without a doubt.

Gary and Lynn from Hamilton

I recently had a new liner put in my pool and I would like to commend everyone who took care of me. Liz, Zak, Dan & Darren. ALL of these people made this a very pleasant and extremely well organized experience. Sincere thanks to all.

Jean from Hamilton

We would like to take the opportunity of expressing our thanks to your outstanding staff that we have had the sincere pleasure of working with over the past weeks....All members of your installation crew that worked in our yard demonstrated as outstanding individuals and team players. ...It would be our distinct pleasure to strongly recommend your company and employees to anyone we may meet in the future that is interested in having a pool installed.

Harold and Wendy from Grimsby

For the service that The Pool Shoppe has provided us, I can honestly say that we have been absolutely "blown away" by the attention and communication that you all have shown to us through this entire process. The service technicians were very friendly, knowledgeable and very informative. The opening went ultra smoothly and we felt we were always kept "in the loop" throughout the entire process. I'm sure that this is an extremely busy time of year for you but we were always made to feel like we were "priority #1" which I must say is very refreshing and impressive. You seem to be very well organized and prompt but what stands out above all is that you are able to prove this impressive service to many customers while still remaining a friendly "family type" approach and atmosphere. That is what we appreciate the most!!!

There are quite a few pool shops that are closer to us but you all have won us over and will gladly support The Pool Shoppe and have you fulfill all of our pool requirements.

Nick from Dundas

I want to personally thank you and your team for the fabulous job The Pool Shoppe did in installing my inground pool. Purchasing a pool is a big decision and you are never sure if you have chosen the right company to go with. I can now tell you that I did. Your service was excellent and the professionalism and courtesy of the staff was first class.

Congratulations on an amazing team.

Jerome and Karen from Burlington

Early in June of 2010, I made the decision to get an inground pool with The Pool Shoppe. My decision at the time was a stressful one due to the expenses involved with getting an inground pool and all of the other logistics involved. I kept hearing negative stories about people's experiences: the process being dragged out for months, the company's being unprofessional in their communication, the work not up to expectation and in some cases even the final costs increasing unexpectedly.

Without any hesitation I can say that your company, The Pool Shoppe, was professional, educational, and very helpful and most importantly, you delivered what you promised in less than 3 short weeks from ground break.

I am extremely happy with all of the workers that were here. The weather was some days 100 degrees and they continued to work hard, never did I witness any waste of time or things not being done in a professional manner.

Overall, I would recommend The Pool Shoppe to my own family and friends.

Jerry from Burlington

This past fall we decided to put in an inground pool to the back of our new country home in Glanbrook. We spoke with friends who had done the same to learn of their experiences with local pool companies. We wanted an expertly installed pool with top of the line equipment at a good price. One of the pool specialists who came to our home was your Gerry Landry. Gerry gave his time and advice freely and he was genuinely interested in listening to our thoughts and ideas. We were very impressed with his professionalism, friendliness and knowledge. Each and every member of the entire crew that attended our home were exceptional. Your crew worked quickly, performed regular clean-ups and took particular care to do everything properly. There was no "it's good enough" work performed - instead they made sure that everything was absolutely right!

John and Charlotte from Glanbrook